We care about you: DM Hoteles is committed to protect your privacy.
We know that online reservations represent a high level of trust from you. We really appreciate it! Therefore, one of our priorities is to ensure your safety and confidentiality of the personal information you provide us.
You will find in the document below the updated privacy policies of our hotel chain, which are also applicable to the information provided or collected via our website and all DM Hoteles applications.
We hope this information is clear enough and easy to read for your better understanding. Should you have any inquiry or concern, please feel free to contact us.
We will be more than happy to serve you!
Cookies are programs that gather information by your computer. This data helps us to offer you a customized content according to the location of the computer from where you access to the DM Hoteles website.
The information gathered by cookies that will be used by the same guidelines of this Policy and will have the same protection as the personal data.
To help you to plan and make your journey, it is necessary to have some information. That is why we ask you for some personal or basic information like your name, contact information and names of the people you travel with, among others.
DM Hoteles gather and use the information you give us. When you book a trip, we ask you (at least) your name and your e-mail address. Depending on the travel reservation, we can also ask you for your home address, telephone number, payment data, date of birth, names of the people who travel with you and any preference (for example, food or possible mobility restrictions) that you may have and that could be useful for your accommodation.
If you need to contact our Customer Service staff or us by other means (social networks or directly with the travel supplier reserved with us), we will also gather the information you provided. Likewise, we can ask our clients to leave a comment to help other clients to find exactly what they need. We will gather the information you enter in the comments, including your user name and your booking code, if you choose one.
Another way to gather information is by other strategic business partners. We gather “Personal information” from companies we collaborate to provide them goods, services and offers according to their experiences in our hotel and we think they will be interested in (“strategic business partners”).
Also, there are other cases where you will provide information. For example, if you are accessing from your mobile phone, you may decide to allow DM Hoteles check your current location or have access to your contact information. This will help us to offer you a better service and the best experience. You can also open a user account that will allow you to save your personal settings, upload photos, check previous reservations, plan and manage your next reservations or to have benefits only available for account users (rewards and other benefits we offer).
Additionally, you can make part of recommendation or draws programs. When doing that, you will also be providing us your personal information. Apart from that, you can give us your opinion or ask for help when using our facilities.
Regardless of the previously mentioned, you will be notified when your personal information is to be disclosed with third parties and you will have the chance to oppose to share this information.
We will preserve your personal data all the time we consider necessary to allow you to access our services, to provide you these services (including maintenance of online user account (if created)), to comply with the applicable legislation, to solve litigious with other parties and for any purpose that may be necessary for the development of our activities and detection and prevention of fraud and any other illegal activities. We will use the information related to the account in order to complete our legitimate business objective, for a historical registration and analytical purposes.
We use solid technical measures in order to avoid unauthorized access to the account data. We want you to feel save using this website and the application in order to organize your trips; therefore, we compromise to protect the information we collect. Now, there is no website or application able to guarantee full safety, we have added administrative, technical and physical procedures to protect the personal data you provide us.
Live the DM Hoteles experience!